Aboriginal Employees Participate in Meter Reading Program
Horizon Power is now able to provide employment and training opportunities to 12 Aboriginal Australians under its new meter reading program.
The new Field Services Officers employment and training program is in line with Horizon Power’s Aboriginal Employment and Engagement Strategy which is designed to deliver on our commitment to make our workforce more representative of our customer base and, as a result, be better positioned to improve our engagement with and service delivery to Aboriginal Australians.
There are 12 Aboriginal people from around Western Australia - towns including Broome, Karratha, Kununurra, Port Hedland, Esperance, the Mid-West, Carnarvon and Perth – who are currently undertaking formal training and will begin providing the new service from 1 July 2012.
Horizon Power is also continuing with the employment of four of the existing meter readers who provided the service under the AMRS contract.
This week, the trainees will visit the remote Aboriginal community of Bidyadanga to read meters in the field and gain valuable training experience.
Under the program, they will continue to receive mentoring, training and ongoing support.
Horizon Power’s Manager, Customer Service, Greg Will said the new trainees had enjoyed the training and were committed to delivering a great service to Horizon Power’s customers once it was completed.
He said reading meters could be a challenge, particularly sometimes coming up against customers’ protective domestic animals, so a comprehensive six-week training program had been delivered.
“Mentoring and ongoing training is an integral part our new training program,” he said.
“Horizon Power is proud to be able to offer employment and training opportunities to Aboriginal people who live in the regional areas we service, and also the boys we have from Perth, who are all very excited about their new roles,” Mr Will said.